Read the latest updates from Destination DC's tourism team
Free Customer Service Training Resource: The Washington, DC Welcome
The Washington, DC Welcome provides a 10-minute video highlighting the top information you need to know about the city and offering suggestions to amplify the #Only1DC experience. Congratulations to the staff at Boating in DC for incorporating this video into the new staff onboarding! You can check out the video and resources for you and your colleagues on the Washington, DC Welcome landing page.
Virgin Atlantic LGBTQ+ UK Sales Agent FAM (May 1-5, Washington, DC)
Team lead(s): Erika Jones and Frances Golla
The UK Sales Agent FAM is in partnership with DDC's UK Office. Attendees will experience various LGBTQ+ offerings to gear up for WorldPride.
CRUSA United Airlines France FAM (May 2-4, Washington, DC)
Team lead(s): Erika Jones and Frances Golla
The CRUSA France FAM is in partnership with United Airlines, and we'll be welcoming agents from two of the largest travel agency networks in France.
DDC India Office Trade/PR Representatives FAM (May 5-10, Washington, DC)
Team lead(s): Bianca Corallo, Erika Jones, and Frances Golla
DDC hosted one trade rep and one PR rep from our India office to visit DC for the first time! This visit familiarized them with the destination’s products and services.
Brand USA UK & Europe MegaFAM (May 11-13, Washington, DC)
Team lead(s): Erika Jones and Frances Golla
In partnership with Brand USA, the tourism team hosted 10 top-selling travel agents from the UK in DC. The selected agents all participated in a booking incentive for Aer Lingus, American Airlines and British Airways, ensuring we recruit the top sellers from each company.
Global Tourism and Sports New York City Sales Mission (May 12-15)
Team leads: Theresa Belpulsi, Letizia Sirtori, Nick Price, Holly Rattanakone, Bianca Corallo, Darren Gan, Patricia Najar
The team will travel to New York City to connect with top tourism and sports clients. The program includes individual client meetings and an intimate client gathering to showcase DC´s unique offerings under the Only One Washington, DC campaign. This sales mission supports ongoing efforts to strengthen relationships and drive business opportunities for Washington, DC.
Air Canada Japan Trade FAM (May 17-21, Washington, DC)
Team lead(s): Darren Gan, Erika Jones, Frances Golla
DDC’s Japan office will partner with Air Canada to bring top-selling agents to Washington, DC. This FAM will also introduce participants to DC’s cultural highlights, dining scene and entertainment offerings.
Brand USA Canada Connect West (May 19-22, Calgary, Edmonton and Toronto, Canada)
Team lead: Bianca Corallo
DDC will participate in Brand USA’s Canada Connect West sales mission. We will connect with top Canadian travel agents to educate about Washington, DC and strengthen relationships with our key partners.
Australia DC Special Agent Academy FAM (May 22-28, Washington, DC)
Team lead(s): Bianca Corallo, Erika Jones, Frances Golla
In partnership with our Australia office, DDC will bring top-selling travel agents to the District this May. These agents were selected to participate after completing the newly launched DC Special Agent Academy, part of a promotion launched in the Australian market.
WorldPride 2025 Frontline Logistics Webinar (May 28, online)
Team lead: Lindsay Hill
The Visitor Experience team will host a webinar with speakers from the Capital Pride Alliance to walk through the must-know logistics for key WorldPride events. The focus of the webinar is frontline workers, but all are welcome to join.
April Visitor Experience Stats
Publications distributed: 49,437
Online requests: 4,852
Calls: 388
Chatbot Engagements: 736
What three major questions have visitors asked?
- What time of year is best to visit?
- Will there be a protest during my trip? Will that affect my trip?
- How do I visit embassies?
Check out the full Destination DC Member News to learn more about what's going on this month.
